Refund Policy

1. 7-Day Guarantee

We are confident in the quality of our service. If you are not completely satisfied, you can request a full refund within 7 days of your purchase.

2. Eligibility Conditions

To qualify for a refund:

• The request must be made via our support (email or ticket) before the 7-day period expires.
• The account must not have violated our terms of use (e.g., restreaming, multiple connections prohibited).

3. Technical Issues

Before requesting a refund for technical reasons, we invite you to contact our support. 90% of issues (lag, black screen) come from poor app or router configuration and can be resolved in minutes.

4. Processing Times

Once approved, the refund is issued to the payment method used during purchase. Bank processing times may vary from 3 to 5 business days.